Returns Policy
How do I return an item?
If an item is unused, unworn, unwashed, we'll take it back within 21 days of the item being delivered to your door for a refund through our returns portal. Please allow up to 2 weeks for your refund to process. Return restrictions may be placed on accounts that have exceeded our returns threshold.
How do I request an exchange?
In an effort to get refunds issued as quickly as possible (and by quickly, we mean within a few days of you returning your package!), we are no longer offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item. That way you will can be #tuckernucking in the right product as soon as possible!
How long before I see my refund?
Please allow up to 2 weeks for your return to arrive at our facility and your refund to process.
We accept returns within 21 days of the item being delivered to your door.
Can I ship multiple returns back together?
No. Due to our new returns process, your return will be refunded as soon as the return package is processed at our return facility. Separate orders need to be isolated in order to be credited correctly.
What if I mailed non-Otinspired merchandise back to Otinspired?
Otinspired is not liable for any merchandise that was not purchased on our site that is returned to our facility. Please reach out to Customer Service if this takes place and we will do our best to resolve the error, however, our warehouse is not responsible for the location of these items.
Return Policy Exceptions
Return restrictions may be placed on accounts that have exceeded our returns threshold. If you have returned at least 10 units and 75% or more of your purchases in the last 365 days, your account may be subject to a modified returns policy and not eligible for returns. Please reach out to sales@otinspired.com with any questions.
